Refund Policy

At Dr. Suryansh Ojha, we strive to ensure every customer is delighted with their purchase. Due to the nature of our beauty and personal care products, we maintain a specific policy regarding returns and refunds.

We generally have a No Return/No Exchange Policy on opened or used products due to hygiene and safety reasons.

A refund will only be processed under the following strict conditions:

Damaged Product: The item received is physically damaged upon delivery.
Incorrect Product: The wrong item was shipped to you (e.g., received a Hair wash instead of a Hair oil).
Expired Product: The product received is past its expiration date.

If your purchase meets one of the eligibility criteria above:

Notification Window: You must notify us within 12 hours of receiving the delivery. Requests made after 48 hours will not be entertained.
Proof Required: You must provide clear photographic or video evidence of the damaged, incorrect, or expired product, including the batch number and invoice copy.
Contact: Please email your request, order number, and supporting evidence to (Drsuryanshojha@gmail.com)

Review: Our Customer Care team will review the submitted evidence.
Approval: If your request is approved, we will either arrange for a return pick-up or, in certain cases, confirm that the product should be disposed of, depending on the severity of the issue.
Resolution: Upon verification of the returned item (where applicable) or the approved evidence, we will offer one of the following resolutions:
- Replacement: We will send a fresh, correct, or undamaged product (subject to stock availability).
- Full Refund: We will initiate a full refund of the product's price.

Once a refund is approved and initiated, the amount will be credited back to the original mode of payment.
Credit Card/Debit Card/Net Banking: The refund usually takes 7–10 business days to reflect in your account, depending on your bank's policies.
COD (Cash on Delivery) Orders: For COD orders, we will contact you for your bank account details (Account Holder Name, Account Number, IFSC Code) to process a direct bank transfer (NEFT), which typically takes 5–7 business days after receiving the details.

Orders can only be cancelled before they have been processed and dispatched.
If you wish to cancel an order, please contact us immediately at (Drsuryanshojha@gmail.com)
Once an order is shipped, it cannot be cancelled, and the standard refund policy applies.

The following items are not eligible for a refund or return:
Products that have been used or opened.
Products damaged due to misuse or improper storage by the customer.
Free gifts or promotional products.
Items where the packaging has been tampered with or is missing original seals/boxes.

For any questions regarding this policy, please contact us. Your satisfaction is our priority.